Change Management

Communicating change to decrease employee stress and increase acceptance

Employee feedback: Closing the loop

Asking for employee input is great. Whether it’s a formal engagement survey, a questions-and-comments feature on the intranet or employee focus groups on particular issues, people like being asked for their opinion. But management needs to make sure they close […]

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The importance of internal communications in change management

Internal communications are an integral part to any successful company. Truly communicating with employees is the key to creating a productive, creative and open office environment. Simply put, engaged employees are happy employees. Perhaps the most important role they play is guiding employees […]

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Effective Internal Communications is Everyone’s Responsibility

During a discovery interview last week, a senior executive noted that if the communications team was left to manage this particular communications initiative, the outcome of the project was going to be far too narrow. His point was that internal […]

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Does your intranet read like a news article or a press release?

For intranet content that truly engages employees, think more like a newspaper editor than a PR exec. In public relations, you try to push the messages and information that you want the readers to know. As a journalist, you look […]

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Corporate leadership and two-way communications

Fast Company recently featured a study that examined the success ratios (and failures) of attempts on summiting Mt. Everest. To understand the impact of hierarchical cultures in high-pressure group situations, the study analyzed more than 5,000 expeditions and 30,000 climbers […]

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Internal communications isn’t always a priority until the C-level has a problem they want solved

How can we convince our executive management that we need internal communications? That’s the question I was asked by an attendee at a conference where I was a panelist last week. Without my glasses, I couldn’t see her nametag or […]

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Think about employee communications in a crisis well before a crisis occurs

Crises will happen. Most companies have a plan in place for communicating with the media, customers and the outside world, but what about inside the walls of the company? Employees are a critical audience, even more so in times of […]

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Employee engagement during the holidays

Large organizations sometimes see the holiday season as a distraction for their employees. From the week of Thanksgiving up until New Years, most employees are focused on the holidays and may not be quite as productive as usual. Instead of […]

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Three common mistakes made in communicating employee exits

A common dilemma, in companies large and small, is how to properly communicate employee exits. From layoffs to retirement to termination, communication of employee departures should always be handled in the most respectful way possible. There are many ways to […]

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In Times of Change, Employees Are Watching and Listening

When changes are happening within an organization, whether it’s replacing a CEO, changing healthcare benefits, or revising your Flip-Flop Friday’s dress code policy, employees are paying attention. Perhaps they’re not all paying attention. And perhaps the segments that you intended […]

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