But leadership can be seen as a sense of responsibility for moving things forward. Leading, as opposed to following, may not have anything to do with one person bossing a group of people around.
One crucial aspect of leadership is this quality of taking the lead — not of people, necessarily, but in making things happen. Some companies think of this in terms of generating ideas, and they go so far as to call these people innovators or catalysts or even the big-company lingo for entrepreneurs: intrapreneurs.
A spirit of entrepreneurship is difficult to achieve in most large companies. Some corporations like to boast they have the structure and resources of a large company, yet are as nimble and innovative as a startup. Sounds good, but in reality, that’s tricky.
To promote this type of leadership, a company has to be able to give employees a large degree of autonomy. In many large company cultures, each level hesitates to make a move without the level above them — not only to tell them how to do it, but whether or not it’s okay to do it.
Perhaps a more attainable goal is to nourish a sense of leadership in one’s own work. To encourage employees to approach their own jobs as entrepreneurs. To figure something out and propose a solution, rather than waiting to be told what to do.
From the C-suite to the frontline, the people doing the work are best equipped to create new solutions. The drive-thru attendant might see a better way to organize condiments; the salespeople might discover a faster method of processing returns; the receptionist might suggest rearranging the furniture, after noticing that waiting visitors are seated where they look straight at the break room garbage.
How do you get employees at all levels to take the lead? It starts with the C-level folks demonstrating that they respect employees — especially the oft-ignored frontline people — and value their input. Then you open channels of two-way communication so employees can share their ideas with management. You demonstrate that direct managers — and those in the C-suite — are listening. And you showcase the results of this type of leadership.
That all starts with the right internal communications. Need help with that? Tribe‘s ready when you are.