Employee Engagement in an Age of Uncertainty

For the first time since 2012, global employee engagement took a negative turn in 2016. A study recently published by Aon shows that 2016 saw a -2% drop in employee engagement, following significant advances across the globe since the start of the decade. Trends vary by continent, with Asia experiencing the biggest drop at -3% and Latin America experiencing an increase of 3%. Countries within each continent vary as well, with the Philippines trending downward the most at -9% and Nigeria trending upward at 9%.

Across the world, 2016 was a year of discord. Few of the world’s leading countries avoided some major conflict or uncertainty, whether it’s in the form of terror attacks, elections with rising populist sentiments, effects of Brexit, or the weight of refugee resettlement. There’s no doubt that people all over the world have faced the difficult realities of a changing landscape with concern, but so have the companies that comprise the global economy.

So, the question is: Is the effect of these concerning distractions causing employees to be less engaged at work, or are organizations allocating less resources to engagement and communications in a time of uncertainty?

It doesn’t appear there is a clear answer. For example, both the United States and the United Kingdom experienced divisive national campaigns that captured the airwaves for many months. The U.S. experienced a slight drop in engagement, but the U.K.’s overall engagement increased a point. Another great example is Brazil, which experienced a year of both significant economic and political conflict, impeaching their president and decreasing their GDP by -4%. Yet their employee engagement increased more than any other country besides Nigeria.

Regardless of cause or correlation, insights can be drawn. Employees are a company’s greatest asset. In a year like 2016 where events outside of work cause your workforce to feel unsettled, having leaders overly engage employees can ease any negative feelings related to work.

By making their jobs the least uncertain aspect of their lives, you’re doing them a favor that pays off for both the individual and the organization. If your company is going through major change, out-performing last year’s numbers, or just at status quo, keeping your employees in the loop and communicating their role in the company’s mission will always yield positive results.

Are you interested in increasing your employee engagement measurements? Tribe can help.

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