The first voice I hear in my head, in response to that question, is our son’s. He is very quick to point out that you can’t make gross generalizations about an entire generation and that people, regardless of their generation, must be seen as individuals. I’ve heard Millennial employees say the same.
Yeah, yeah, of course. But still, the world that surrounds any generation during their growing up and early adult years will have an impact on forming them as individuals. Boomers didn’t grow up with iPhones — or even the internet. Millennials are different in their experiences of communication.
The second voice I hear is that of my inner creative director. Too often, in my opinion, communicators embrace or eliminate a channel based on past success or the lack thereof. But you can’t dismiss television advertising as ineffective if you’ve only run bad TV spots. You can’t assume an employee magazine won’t work in your company if the ones you’ve done before were poorly written and badly designed.
It’s a matter of content. If you do beautifully designed and smartly written direct mail that engages Millennials on a topic that’s relevant to them, then sure, direct mail could be an excellent channel.
However, Millennials as a group tend to have an ability to sniff out anything inauthentic. For instance, our high-school junior (same son) has been getting a flood of direct mail from colleges in the past year or so. It took him about five minutes to figure out that the same direct mail agency was writing most of them, with similar schticks repeated for college after college.
Now even the direct mail from Harvard and Stanford lies unopened on the kitchen counter. The good news, for the post office, perhaps, is that he doesn’t click on a lot of their digital ads either. He reads a lot online about the colleges he’s interested in, but seems to skip anything he views as marketing.
When he was about four, he was gazing out the window on a car trip and remarked, “Outdoor advertising doesn’t work for me.” (Yes, he said outdoor advertising instead of billboards because he’s the child of ad people.) I asked him why not and he shrugged. “I can’t read,” he said.
Interested in improving the content in your communication channels? Tribe can help.