An organization that operates on a 24-hour cycle usually has it broken down into three separate phases: mornings, days and evenings. These companies usually have their business set up this way because there’s a demand for these services. That being the case, it makes it a challenge to communicate everything that needs to be said in a short amount of time.
If this sounds like your company, then maybe you could take a few tips from the healthcare industry. As you can imagine, doctors and nurses need to know about any new developments that arise with their patients. Has a condition improved or worsened? What treatments are being prescribed and how is the patient reacting? To make sure all of this information is communicated clearly, a group at Kaiser Permanente developed the SBAR technique.
SBAR stands for: Situation, Background, Assessment, Recommendation. It was modeled after a military procedure and the basic idea of how it should work is this:
- Situation: Identify and describe the situation as it currently exists
- Background: Give a brief summary of how things got to this point
- Assessment: Share any thoughts or concerns about the current situation
- Recommendation: Explain what actions you think need to be taken
If you’re thinking about how you can incorporate this into the way your company operates, don’t get scared off by the four stages. Depending on your organization, this is something that can be explained and discussed within a five-minute conversation. And that would be perfect for companies with little time for the employees to be huddled up and talking when they have responsibilities that need their full attention.
So give it a shot. If it works out or if you discover some challenges with it, feel free to jump back on this blog and share your experience. It could be something that really helps others.