For companies both large and small, flexibility is the holy grail of employee benefits. The good news for employers stymied by the Recession, and not in the position to be giving out raises and bonuses, is that offering flexibility can trump financial benefits – or the lack thereof.
Tribe’s recent research with New Generation employees indicates that the younger employees may expect flexibility even more than their Boomer colleagues. Although a story on NPR this morning pointed out that the employees who need flexibility most are the low-wage workers, a disproportionate number of which are single moms.
A family-care focus is a common theme among the companies listed on Fortune’s latest list of Best Companies To Work For. “They don’t just take care of the employee, they take care of their whole families,” said my colleague Jennifer Bull in her Good Company Blog.
One of the things families need most is flexibility. Jennifer Ludden, the NPR correspondent responsible for the piece I heard this morning, describes one example of family-friendly flexibility on the part of Family Fare grocery near Grand Rapids, Michigan. Tina Burgess, mother of two boys, had been a part-time employee at the grocery for years when she was offered a full-time position.
“Burgess wanted the benefits that came with that job, but there was a problem: it started at 5 a.m. Her husband left for work at 5:30, so Burgess needed to be home to get her children to school. Her manager worked it out.”
Burgess goes into work at 5, but calls her teenage sons at 7 to wake them up. (The boys sleep with their cell phones on their pillows.) She then takes her 30-minute lunch break at 7:15 in the morning, to drive home, pack lunches, and get her kids out the door to school. Although the boys are old enough that they might be able to handle the morning routine on their own, Burgess feels strongly about being there.
“’Sometimes in the morning, I get a feel for if it’s going to be a bad day,’ she says. ‘Maybe they want to say something before they go to school. If I wasn’t there, they wouldn’t be able to.’”
What’s more, offering flexibility could make your employees healthier and contribute to the bottom line of the company’s profitability. Ludden cites a recent NIH study on the correlation between job flexibility and employee health, indicating that those employees with more flexible management had both better physical health reports and higher job satisfaction.
The best news for employers? Flexibility is cheap. Even with hourly workers, there are ways to accommodate employees’ family responsibilities, from allowing workers to trade shifts to giving them five minutes to call home to make sure the kids got home from school okay. As we come out of the recession, and the competition for workers heats up again, you can bet flexibility will remain one of the best ways to both recruit and retain talent.

Doing my homework and checking out your blog.
As always both great design and message.
Can’t wait to get going on new venture.
Ellen
That is so true. Flexibility makes such a big difference to quality of life and could be a huge motivator.