http://blog.tribeinc.com/2010/01/19/do-you-treat-your-clients-like-tiffany-customers/ Thu, 02 Feb 2012 14:50:40 +0000 hourly 1 http://wordpress.org/?v=3.3 http://blog.tribeinc.com/2010/01/19/do-you-treat-your-clients-like-tiffany-customers/#comment-1374 Tim Sanchez Tue, 23 Mar 2010 21:18:42 +0000 http://elizabethbaskin.wordpress.com/?p=898#comment-1374 Very true. You must treat your clients like gold and they will come back. For example, I recently used Auto Shipping Network to ship some cars to Germany. They treated me with respect and very honest the whole time. I was very happy. Very true. You must treat your clients like gold and they will come back. For example, I recently used Auto Shipping Network to ship some cars to Germany. They treated me with respect and very honest the whole time. I was very happy.

]]> http://blog.tribeinc.com/2010/01/19/do-you-treat-your-clients-like-tiffany-customers/#comment-1373 Yst Tue, 16 Feb 2010 00:01:26 +0000 http://elizabethbaskin.wordpress.com/?p=898#comment-1373 I think the problem is though that these lower level associates don't have any incentive to serve customers. They just see customers as work. So after their bosses finish yelling and them (associates) and leaves, guess whom the associate take it out on? I think the problem is though that these lower level associates don’t have any incentive to serve customers. They just see customers as work. So after their bosses finish yelling and them (associates) and leaves, guess whom the associate take it out on?

]]> http://blog.tribeinc.com/2010/01/19/do-you-treat-your-clients-like-tiffany-customers/#comment-1372 Meryl Mon, 01 Feb 2010 22:09:18 +0000 http://elizabethbaskin.wordpress.com/?p=898#comment-1372 The Tiffany example unfortunately, is not representative of Tiffany all over. I had a very unhappy experience with Tiffany, and their "snooty" attitude permeated the transaction. Point being: building a customer focused culture has to come from Top Down, and has to include EVERY person in the organization or else it will fail. One rotten apple is all it takes to undue years of goodwill. The Tiffany example unfortunately, is not representative of Tiffany all over. I had a very unhappy experience with Tiffany, and their “snooty” attitude permeated the transaction. Point being: building a customer focused culture has to come from Top Down, and has to include EVERY person in the organization or else it will fail. One rotten apple is all it takes to undue years of goodwill.

]]> http://blog.tribeinc.com/2010/01/19/do-you-treat-your-clients-like-tiffany-customers/#comment-1371 foundersgrp Tue, 19 Jan 2010 19:03:48 +0000 http://elizabethbaskin.wordpress.com/?p=898#comment-1371 great article - and so true. It is all about how you treat the mistakes that will make a client a client for life. great article – and so true. It is all about how you treat the mistakes that will make a client a client for life.

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